Part of my job as a Customer Success Manager (CSM) is to stay current with the industry, and there’s nothing more current than Twitter. My daily routine includes roaming the trending hashtags for the day. Most of them are entertaining for sure, but I’m looking for hot info, and on July 29th Twitter did not disappoint. The major hashtag of the day was simply #Slack, which piqued my interest.

What would productivity look like if your main platform of communication was not in service?

Slack is an instant messaging platform that is used by many companies between departments, teams, and individuals, and it’s the known competitor to Microsoft’s Teams. Earlier this year, Microsoft announced their focus for the future will be converting its current communications platform Skype 4 Business to Teams, making Teams and Slack the top competing instant messaging platforms. That means that anyone who is currently on Skype 4 Business will need to transition to Teams soon. To ensure a smooth transition and little to zero decline in productivity within your organization, Tangent offers training for Microsoft Teams.

Clicking on the hashtag leads to an explosion of GIFs and memes, all relating to the lack of productivity that Slack’s temporary outage caused. due to Slack having a temporary outage. There were Tweets captioned “#SlackIsDown”, images of cans on a string, and clips from the movie Castaway. While these memes were funny and very entertaining, I started to wonder about the consequences this could have.

How a Breakdown in Communication Affects Productivity

Communication is a key element to every organization’s productivity and efficiency. Because of last month’s Slack outage, employees all over the U.S. and Canada were suffering from the inability to communicate, and they were clearly in pain over it. Remote workers were affected the most. With nearly 4 million people telecommuting, this was not a small issue.

Slack wrote their own Tweet to their customers:

“Some customers may be experiencing degraded performance in Slack or having trouble accessing their workspaces. We're sorry for the disruption and will let you know as soon as we have more news to share.”

As we know, things at work happen that can stall our progress. No organization or software is exempt from this possibility, but on July 29th, #Slack was down, and #Teams was not. Go Teams!

If you’re currently using Slack, it may be time to start considering switching to Microsoft Teams. From unlimited messages history to screen sharing, I’m confident that your organization will benefit from Teams.

Topics: Communications Platform, Microsoft Teams